Privacy Policy

Who We Are

Journey Youth & Family Service ("Journey," "we," "us" or "our") is a youth and family services organization located in Petersburg, Virginia, and a subsidiary of NBJPN Holdings LLC. This Privacy Policy applies to this website and any information you provide through it.

Information We Collect

Information you give us. When you submit our contact form, we collect your first and last name, email address, phone number (optional), the subject you select and the content of your message.

Information collected automatically. Like most websites, our hosting provider may automatically log basic technical information such as your IP address, browser type, device type, pages visited and the date and time of your visit. This information is used for security, troubleshooting and keeping the website running properly.

Cookies. This website does not use advertising or tracking cookies. Only cookies strictly necessary for the website to function may be used.

How We Use Your Information

• To respond to your questions, referrals and requests for services
• To provide information about our programs when you ask for it
• To operate, maintain, secure and improve this website
• To comply with legal obligations and protect the safety of youth, families and staff

We do not sell, rent or trade your personal information, and we do not use it for third-party marketing.

Sensitive Information

Please do not include sensitive personal details (such as Social Security numbers, medical or mental health information, case numbers, or details about a minor) in the website contact form. A member of our team will contact you to discuss sensitive matters through an appropriate, secure channel. Client and case records for youth and families we serve are handled separately from this website under applicable confidentiality laws and our internal policies.

How We Share Information

We share information only when necessary, including:

• With service providers who host and operate this website on our behalf, under obligations to protect your information
• With NBJPN Holdings LLC, our parent company, for administrative purposes
• When required by law, subpoena or court order, or to comply with mandatory reporting requirements, including reports of suspected child abuse or neglect
• When necessary to protect the health, safety or rights of any person

Data Security and Retention

We use reasonable administrative, technical and physical safeguards to protect your information. However, no method of transmission over the internet is completely secure. We keep contact form submissions only as long as needed to respond to you and for legitimate record-keeping purposes, after which they are deleted.

Children's Privacy

This website is intended for parents, guardians, caregivers, referral partners and adults. We do not knowingly collect personal information online from children under 13 in accordance with the Children's Online Privacy Protection Act (COPPA). If you believe a child under 13 has submitted information through this website, please contact us and we will delete it.

Your Choices and Rights

You may contact us at any time to request access to, correction of, or deletion of the personal information you submitted through this website. Virginia residents may have additional rights under the Virginia Consumer Data Protection Act, to the extent it applies. We will respond to verified requests within a reasonable time.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last changed. Please also review our Terms of Use.

Contact Us

If you have questions about this page, please contact us:

Journey Youth & Family Service
348 S. Crater Rd, Suite B
Petersburg, VA 23803
Phone: +1 (804) 203-4161
Email: [email protected]